Shipping & Returns Policy

All orders will be available to pickup the week of your event. If for any reason you wish to pick them up earlier please let us know and we will do our best to accommodate your request. 

If you have chosen to have your items shipped to you, they will likely arrive the week before your event. Tracking details will be updated on your order once your items have shipped.

If you have any concerns or just want to follow up on your order please feel free to reach out.

SHIPPING

Shipping is a flat rate charge of $9.95 Australia-wide for our smaller items and up to $49.95 for our larger items depending on weight and size. We ship orders via Australia Post or local couriers. All parcels are sent with an Authority to Leave (ATL) which means no signature is required upon delivery. All Things Christenings will not be held liable for any missing parcels after they have been marked as delivered by Australia Post or the courier. Shipping may take anywhere from 2-8 business days depending on the delivery networks loads. Please ensure you account for shipping times when placing your orders so they can arrive before your event date. ATC will not be responsible for any delays in shipping. 

PICK UPS

We offer a pick up service from our Sans Souci location in Sydney. Be sure to select the pick up option on checkout to ensure that shipping is not charged. Upon order confirmation a member of our team will contact you to arrange a pick up date and time that is suitable for both parties. 

FREE DELIVERY SERVICE

We offer a free delivery service which is limited to a 5km radius from our Sans Souci location and only eligible for orders over $150. On order a member of our team will arrange a delivery time and date that is suitable to both parties. Suburbs included in free local delivery are: Sans Souci, Dolls Point, Sandringham, Ramsgate, Brighton Le Sands, Monterey, Kyeemagh, Kogarah Bay, Kogarah, Carss Park, Blakehurst, Kyle Bay, Connells Point, Carlton, Kogarah, Allawah, Hurstville, Hurstville Grove, Bexley, Bexley North,  Banksia, Arncliffe, Bardwell Valley, Kingsgrove, Beverly Hills, Mortdale, Penshurst, Peakhurst, Sylvania, Sylvania Waters, Kangaroo Point, Taren Point, Caringbah, Miranda, Gymea.

PERSONALISED CHRISTENING PACKAGES AND CANDLES

We require 2-3 weeks notice to complete any work that requires personalisation. If you have an urgent request please send us an email to discuss before placing your order.

RETURNS

We have a 48hr return policy, which means you have 48hrs after receiving your item to request a return. Unfortunately after the 48hrs has passed we can not offer a refund or exchange.

You can return your product for store credit, a different product, or a full refund to the original payment method. Please be advised that refunds may take a couple of days to appear back into your original payment method.

Please note the following exceptions to our return and exchange policy:

  • PERSONALISED PRODUCTS cannot be returned or cancelled. No refunds will be given for change of mind.
  • CHRISTENING GOWNS can not be returned or cancelled. No refunds will be given for change of mind or incorrect size. Please use the size charts provided on the product page to ensure you have picked the correct size.
  • STEFANA/STEFANOTHIKI can not be returned or cancelled. No refunds will be given for change of mind.
  • Returned items must have all tags still attached and be returned in original packaging.
  • Returned items must be in the same condition that you received them, unworn and/or unused.
  • Refunds are not offered to customers who "change their mind" and no longer wish to keep the item.

To initiate a return or exchange, please send an email to allthingschristenings@outlook.com with your reason for return, your order number and description of the product/s you wish to return or exchange.

You will be responsible for paying for your own shipping costs for returning your item. All returns should be sent using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We will email you with return address details, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

DAMAGES AND ISSUES

Whilst we take time and pride in ensuring that we wrap and package our products well for postage, unfortunately in circumstances out of our control parcels can get damaged during delivery.

Please inspect your order upon receipt and contact us within 24 hrs of receiving your order if the item is defective, damaged or if you received the wrong item, so we can resolve the issue asap. No claims of damage will be accepted after 24hrs since delivery has lapsed. 

Please be advised that if an item is damaged or defective we may ask for photographic evidence. All parcels and contents are photographed on dispatch.

Acrylic boxes and glass items are not covered under transit warranty.

All Things Christenings reserves the right to amend this policy at any time.